Pleasant experience|Recommended: YesMy daughter and I have lived here since Aug 2018. I am writing this review to express our appreciation for the building manager Ms. Harmon. She is a very good manager and takes great care of all common facilities. She is always receptive to residents' suggestions and tries her best to adopt them. We love this place that we proudly call home.
Hi Stela, Thank you so much for the amazing feedback! We are so happy to hear that you love living at our community and that you feel right at home. We will make sure to pass along your kind words to Holly. Please let us know if there is anything else we can do to make Residences at Government Center more enjoyable. Sincerely, Ashleigh N.
I like this unit and am happy to live here.|Recommended: Yesit is a nice apartment to live in.
Hi Mehmet, We are so happy to hear that you are enjoying our community and we appreciate the 4-star review! We noticed that you may be experiencing some noise concerns and maybe an issue with our team based on the individual ratings. We want you to know that we are happy to help address any issues you may be experiencing. When you have a moment, would you mind reaching out to us at 703-865-0100. We look forward to speaking with you soon. Sincerely, Ashleigh N.
Clean, safe apartments. Very family friendly|Recommended: YesApartments are a better size, the building cleaner and better quality, than you will find for this price in most of Fairfax. The walls are a bit thin, but I don't find my neighbors to be any louder than at other apartment complexes. Some of the building materials don't seem to be super high quality, but again, the building is a lot nicer than anything else I'd seen in this price range in Fairfax. Staff is friendly and responsive. My teen forgot his key and was locked out a few times, and the office was kind enough to unlock out apartment so he could get back in. The application process does take a long time- but they have a lot of regulations to comply with, so that's understandable. It's best to plan ahead and have some flexibility with your move-in date if you are hoping to live here. I have had no issues with my or my guest's car being towed or broken into. I park both in the parking lot and in the garage. I feel very safe here. Also- I have not encountered any cockroaches here I was begining to think that roaches went hand-in-hand with apartment living, but have been pleasantly surprised to find that roaches have not been an issue here.
Hi Roz, Thank you so very much for such a positive review and for sharing your experience with our community and team. We are happy to hear that you love living here! Our team truly values and appreciates your feedback. Please do not hesitate to let us know if we can be of more service. Sincerely, Ashleigh N.
Neighbors too noisy|Recommended: YesI love living here, however, the residents above move are very loud and noisy. It sounds like they are throwing and or moving furniture and running in the apartment. These activities frequently occur late at night and disturb my sleep, making the following day at work very difficult. .
Hi Jacinta, Thank you for taking the time to share your concerns and allowing us the opportunity to respond. We understand that noise from neighboring apartments can be a nuisance and apologize for any inconvenience this may have caused. Currently we do not have a record of any active noise complaints. We ask that our residents report disturbances like these to management right away so that they can be addressed as soon as possible. Our Property Manager has reached out to you to discuss this issue in more detail and we hope that moving forward you will not have the same experience. Sincerely, Ashleigh N.
Aa great nplace to live in .|Recommended: YesSo far everything is doing well as expected. No problem seen, and I do hope we don't have problems in th e future.
Hi Cleo, We are happy to hear you are enjoying your experience here at our community! Thank you for taking the time to share. If you ever need anything, please feel free to give us a call or stop by. We're always happy to help! Sincerely, Ashleigh N.
Tenant|Recommended: YesIt's a good family and peaceful environment,the staff are very caring and professional, they go out of their way to make tenants comfortable and feel at home.
Hi Mo, Thank you for the 5-star review! We are so happy that you have had such an amazing experience at our community and we will pass along your comments to the team. Please let us know if there is anything else we can assist you with in the future. Sincerely, Ashleigh N.
It is averages|Recommended: YesLocation is very convenience
Very nice first apartment experience so far|Recommended: YesI enjoy living at the Residences at Government Center. The location is great..close to shops and restaurants. Easy access to Fairfax Connector bus for commuting, especially to Vienna Metro Station.
Hi Nina, Thank you so much for your positive comments about Residences at Government Center! We are happy to hear that you are enjoying your experience at our community. If you ever need anything, please feel free to give us a call or stop by. We're always happy to help! Sincerely, Ashleigh N.
Very unprofessional and rude|Recommended: NoThe apartments are beautiful but the rules are just ridiculous. I got 21 questions asked when I was driving my moms car for 6 days and needed a parking pass extension while my car was in the shop. You cannot bring guests to the pool - not even ONE. The staff has always been so rude and take over 48 hours to return emails. I would not recommend living here. Also I had neighbors that would constantly forget their key fob and pound on the door repeatedly for someone to come let them in. The facilities staff does work very hard though - I give them a 5 5 rating. But honestly - it was not worth me staying another month. It's worth the extra money elsewhere for freedom.
Thank you for taking the time to share your concerns with us. As our community is apart of the Fairfax Affordable Housing Program our team is required to ask a number of questions to ensure that all residents are abiding by the program. We recognize that this can be an inconvenience at times and sincerely apologize. Currently we do not allow guests at the pool in an effort to ensure that all residents are able to enjoy the amenity space. This might be revisited at a later date, but is really in place to benefit residents and encourage access to amenities. If you are having any issues with your neighbors, we encourage you to reach out to our team so that we can address concerns in a timely fashion. Please reach out to our Property Manager at 703-865-0100, she looks forward to speaking with you soon. Sincerely, Taryn S.
Great Living Space|Recommended: YesIt's a great starter apartment for young professionals, retiring individuals, and families. The space is beautiful and there's plenty access to all amenities provided. I'd recommend this complex to anyone.
Comfortable, Luxurious Experience at an Affordable Rate|Recommended: YesClean and Affordable
OKAY|Recommended: NoApartment is in great location but overall friendliness of staff and issues with the gate have made it not best
Thank you for your review. We apologize for the delay in our response. We recently have had a change in Management and hope that you will have a better experience in the future. Our Property Manager would welcome the opportunity to speak with you regarding any concerns you have, please reach out to her at 703.865.0100. Sincerely, Ashleigh N.
Beautiful housing in the heart of Fairfax |Recommended: YesI love living here. I appreciate that the needs of the community are the priority. The staff, particularly Magaly, have been a wonder to work with. The building is as quiet as you could expect from an apartment building, and I love that as a resident I am always able to find parking in the garage. The location is central to a great school district, variety of grocery stores and entertainment, and the highway is easily accessible. I feel safe here and it has been such a blessing to find affordable housing in the heart of Fairfax.
Parking issues|Recommended: YesSo yeah, the garage gate has been broken for almost a month...The previous review you said the vendor would be on site the next day to repair it, that has not happened. I work evenings nights and when I return after midnight the garage is filled with numerous cars that do not have parking passes and are cars that are obviously guests or second or third vehicles of other residents. I used to have no issue getting a covered spot on the 3rd level when the gate worked with all units filled. I have seen the tow company patrolling the lot but I have seen them ignore cars with no passes. Now I have to park either all the way up top or a level down. Rent is going up on my renewal and I hope those costs are going toward a more robust parking gate perhaps a solid steel bar wrapped in barbed wire with a continuous flame running would be effective .
Parking partition |Recommended: NoThere has to be a better way to hold people responsible for always breaking the parking partition. In all essence, I don't feel safe parking in the garage. You don't know if the people that are parking are from our building or somewhere else. This has been an issue since I've moved in back in June. Please address this issue effectively and immediately.
Thank you for taking the time to review our community and for sharing your concerns with us. We understand your frustration and take your concerns very seriously. We are discussing ways in which to improve the constant gate disruption and our gate vendor will be on site this week to fix it. We strive to provide the best possible customer service and community experience for our residents and want to sincerely apologize that we did not meet or exceed your expectations. Our property manager warmly welcomes the opportunity to speak with you regarding your concerns and to see if we can mend our relationship with you. Please contact him at 703-865-0100 at your earliest opportunity.